New York Telehealth
Compliance & Disclosures
Free Your Mind Services LLC is licensed to provide virtual mental health therapy to residents of New York. This page documents our licensing credentials, telehealth compliance, and your rights as a client under New York law.
Not a crisis service. This website is not monitored 24/7. If you are experiencing a mental health emergency, call or text 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room. View our full crisis resources page.
Verified credentials
New York Licensure
All clinicians providing services to New York residents hold active licenses issued by the New York State Education Department Office of the Professions. Licenses are renewed on the schedule required by state law.
Brandon Alfred, LMHC — Licensed Mental Health Counselor
License No. MHC-009876 · New York State Education Department
Licensed to provide individual, couples, family, and group mental health counseling to New York State residents. Specializations include trauma, racial identity, men's mental health, and BIPOC-affirming care.
Verify on New York State Education Department Office of the ProfessionsCherise Mizelle, MHC-LP — Mental Health Counselor (Limited Permit)
License No. MHC-LP-004521 · New York State Education Department
Provides mental health counseling under clinical supervision in accordance with New York Education Law. Services include individual therapy for anxiety, depression, trauma, and life transitions for New York residents.
Verify on New York State Education Department Office of the ProfessionsLicensing Board
New York State Education Department Office of the Professions
Visit New York State Education Department Office of the ProfessionsTelehealth law
Telehealth Compliance in New York
Governing authority
New York Mental Hygiene Law § 33.06 & Education Law § 6530(53); NY Telehealth Act (Public Health Law § 2999-cc)
New York's Telehealth Act requires licensed mental health practitioners to obtain informed consent before delivering services via telehealth, use HIPAA-compliant technology, and maintain the same standard of care as in-person services. Practitioners must be licensed in New York and clients must be physically located in New York at the time of service.
Secure platform
All sessions are conducted via HIPAA-compliant video conferencing. No session is recorded without explicit written consent.
Informed consent
Clients receive and sign a telehealth-specific informed consent document before the first session, as required by state law.
Client location
Services are provided only to clients physically located in New York at the time of each session, consistent with our licensure.
Confidentiality & HIPAA
Free Your Mind Services LLC maintains strict confidentiality of all client records in accordance with the Health Insurance Portability and Accountability Act (HIPAA), 45 C.F.R. Parts 160 and 164, and New York Mental Hygiene Law § 33.13.
Client information will not be disclosed to any third party without written authorization, except as required by law (e.g., mandatory reporting of child abuse, imminent danger to self or others, or a valid court order).
All telehealth sessions are conducted on HIPAA-compliant platforms. Electronic health records are stored on encrypted, access-controlled systems.
Mandatory Reporting Obligations
Under New York Social Services Law § 413, licensed mental health practitioners are mandated reporters. We are required by law to report reasonable suspicion of child abuse or maltreatment to the New York Statewide Central Register of Child Abuse and Maltreatment (SCR) at 1-800-342-3720.
We are also required to take protective action when a client presents a serious and imminent threat of harm to themselves or an identifiable third party, consistent with Tarasoff principles as applied under New York law.
Client Rights Under New York Law
You have the right to receive a written copy of your rights as a mental health client under New York Mental Hygiene Law § 33.04 before or at the time services begin.
You have the right to participate in the development of your treatment plan, to refuse treatment, and to receive information about alternative treatments.
You have the right to file a complaint with the New York State Education Department Office of the Professions if you believe a licensed practitioner has engaged in professional misconduct.
Complaints may be filed online at: https://www.op.nysed.gov/complaints
Supervision Disclosure
Cherise Mizelle, MHC-LP, provides services under the clinical supervision of Brandon Alfred, LMHC, as required by New York Education Law for limited-permit holders. Clients are informed of this supervisory relationship at intake.
Supervision is conducted in accordance with the standards set by the New York State Education Department and the American Counseling Association Code of Ethics.
Fees, Insurance & Billing
Free Your Mind Services LLC accepts several major insurance plans in New York State, administered through Headway. Clients are encouraged to verify their coverage before scheduling.
Out-of-pocket fees and sliding-scale options are available. A Good Faith Estimate will be provided to uninsured or self-pay clients in accordance with the No Surprises Act (45 C.F.R. § 149.610).
Billing disputes may be directed to [email protected] or (516) 362-6841.
Scope of Practice & Limitations
Free Your Mind Services LLC provides outpatient mental health counseling only. We do not provide psychiatric medication management, psychological testing, or inpatient/crisis stabilization services.
If a higher level of care is clinically indicated, we will provide referrals to appropriate providers or facilities.
Services are available only to individuals who are 13 years of age or older. Teen therapy (ages 13–17) requires parental or guardian consent in accordance with New York law.
Contact & Complaints
For questions about our compliance practices, contact us at [email protected] or (516) 362-6841.
To file a complaint with the New York State Education Department: https://www.op.nysed.gov/complaints
New York State Office of Mental Health: https://www.omh.ny.gov
We are also licensed in
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